Case Study: Client Lifecycle Management and 'Know Your Customer'

A global wholesale bank

The Client

A global wholesale bank.

The Challenge

    • The bank was running a number of global projects to satisfy KYC requirements. The programme of work supported a global user base in excess of 1,500 in 57 countries worldwide and covered the risk re-assessment of existing customers, new client take-on and customer lifecycle management.
    • Application development was outsourced to external partners, but the bank needed to increase the strength of its in-house programme and project management team. This team formed the link between the global customers, the business management team in the bank's home capital, the business analysis team in London and the outsourced development partners in London and India.

The Approach

    • Lysis provided a programme manager, a project manager, a senior project management officer and a lead BA to work within the bank's programme management team. Lysis resources were selected to provide experience of the investment banking front-office business and focused and responsive management of business expectations. They additionally provided extensive vendor management experience, coupled with strong organizational skills and deep experience of keeping large projects and complex programmes on track whilst providing senior IT management with a clear view of progress in order to allow them to manage senior stakeholder expectations.
    • Working within this team Lysis personnel took responsibility for:
      Management of a 65-strong business analysis, development and testing team in London and the execution of the risk re-assessment IT effort, working to very tight regulatory deadlines and supporting the risk re-assessment of in excess of 80,000 customers globally. The role included ensuring agreement on scope, design and plans with the business, management of the outsourced development partner and the successful implementation of four major software releases into the production environment. Management of a 20-strong business analysis, development and testing team in London and India and the execution of the major releases of the bank's client lifecycle management application.
      The role included ensuring agreement on scope, design and plans with the business, management of the outsourced development partner and the successful implementation of several major software releases into the production environment. Migration of in excess of 80,000 historical risk re-assessments from the risk re-assessment platform to the client lifecycle management platform. An integrated programme plan, integrated risk and issues registers, budgetary support and weekly and monthly programme and project reporting.

The Outcome

    • The bank successfully met its regulatory deadlines and has been able to provide cost effective IT support for its global KYC initiatives.